Terms & Conditions

1. Who we are

This website, oveeskinhealth.com, is operated by Ovée Skin Health Limited ("Ovée", "we", "us", "our"), a company registered in England and Wales under company number 15085993, with our registered office at Cwellyn, Rhoslan, Criccieth, Wales, LL52 0NB. You can contact us at info@oveeskinhealth.com.

These Terms & Conditions apply to your use of this website and to any order you place with us. By using this website or placing an order, you agree to be bound by these terms. Please read them alongside our Privacy Policy, our Refund Policy, our 30-Day Skin Promise, and, if you subscribe, our Subscription Terms.

2. Using this website

You may use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by anyone else. You must not misuse this website by knowingly introducing viruses or other malicious material, or attempt to gain unauthorised access to it.

The content on this website — including text, product descriptions, images, logos and the Ovée name — belongs to us or our licensors and is protected by copyright and trade mark law. You may view and print pages for your own personal, non-commercial use, but you may not reproduce, republish or redistribute any content without our written permission.

3. Our products

We take care to describe our products accurately, and product images are as representative as photography allows, but colours and packaging may vary slightly from what is shown on screen. All products are subject to availability.

Our products are cosmetic skincare, not medicines. They are not intended to diagnose, treat, cure or prevent any medical condition, and nothing on this website constitutes medical advice. If you or your child has a diagnosed skin condition such as eczema, please continue to follow the advice of your GP, dermatologist or other healthcare professional, and speak to them before changing your skincare or treatment routine — particularly if you are using a prescribed treatment alongside our products. If a reaction occurs, stop use and seek medical advice.

4. Prices and payment

All prices on this website are shown in pounds sterling (GBP) and include UK VAT where applicable. We take reasonable care to ensure prices are correct, but if we discover a genuine pricing error on an order we have accepted, we will contact you before dispatch to give you the option to reconfirm at the correct price or cancel.

Payment is taken at the time you place your order, via the payment methods offered at checkout. We use third-party payment providers to process payments securely; we do not store your full card details.

5. How a contract is formed

When you place an order, we will send an order confirmation email — this confirms we have received your order, but it does not mean we have accepted it. A contract between us is only formed when we dispatch your order, at which point we will send a dispatch confirmation. We may decline or cancel an order at our discretion, for example if a product is unexpectedly out of stock or a pricing or listing error has occurred, in which case we will notify you and refund any payment already taken.

6. Delivery

Delivery costs and typical timings are set out on our Delivery page. In summary: we currently ship to UK addresses only; standard delivery is £3.99, free on orders over £25; orders are dispatched within 3 working days and typically arrive within 5 working days of dispatch. Delivery times are estimates, not guarantees, and we are not responsible for delays caused by the courier or events outside our reasonable control.

7. Cancellation and returns

If you are a consumer buying from us in the UK, you have a legal right to cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations 2013, without giving a reason. In addition, every Ovée product is covered by our 30-Day Skin Promise, which allows a full refund within 30 days even if the product has been opened and used. Full details of both, including how to start a return and who covers return postage in each case, are set out in our Refund Policy, which forms part of these Terms.

8. Subscriptions

If you choose a subscription (Subscribe & Save) option, separate terms apply covering renewal, pricing, pausing and cancellation — see our Subscription Terms. You can pause, skip or cancel a subscription at any time from your account.

9. Our liability to you

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under English law. Subject to that, our liability to you for losses arising from your use of this website or a product bought from us is limited to the amount you paid for the product in question, and we are not liable for indirect or consequential losses.

This does not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 in relation to goods that are faulty, not as described, or not fit for purpose.

10. Changes to these terms

We may update these Terms from time to time, for example to reflect changes in the law or in how we do business. The version in force at the time you place an order is the one that applies to that order. The current version is always available on this page.

11. Governing law

These Terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also be able to bring proceedings in the courts of your home nation.

12. Contact us

If you have any questions about these Terms, please contact us at info@oveeskinhealth.com or via our contact form.